Shipping and Delivery Policy

Shipping and Delivery Policy

Bennet & Co.

At Bennet & Co., we are committed to delivering every order as quickly, safely and accurately as possible. Below you will find all the information about our shipping and delivery process.

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays).

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please note that processing times are separate from delivery times.

2. Estimated Delivery Time

Estimated delivery times are 3 to 7 business days, depending on the destination.

Deliveries may vary due to:

Customs clearance procedures.

Periods of high order volume.

Carrier delays.

Weather conditions or unforeseen circumstances.

While we do our best to meet these time frames, Bennet & Co. cannot guarantee an exact delivery date.

3. Shipping Origin and International Logistics

To offer exclusive collections at competitive prices, orders are handled through our international logistics partners.

This means that:

Orders may be shipped directly from our international suppliers.

International shipping procedures may apply.

Depending on the regulations of the destination country, customs duties or import taxes may apply.

Any customs duties, taxes or import fees are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated automatically at checkout and depend on:

Destination country.

Package weight.

Selected shipping method.

Any applicable costs will be clearly shown before you confirm your order.

5. Shipment Tracking and Delivery Responsibility

Once the carrier marks the package as delivered, responsibility for the shipment passes to the customer.

Bennet & Co. is not responsible for packages lost or stolen after the carrier has confirmed delivery.

The customer is responsible for entering the correct shipping address at the time of the order.

Any address changes must be requested within 24 hours of placing the order. After this period, we cannot guarantee that changes can be made.

6. Delays and Force Majeure

We are not responsible for delivery delays caused by circumstances beyond our control, including but not limited to:

Customs inspections.

Carrier disruptions or delays.

Natural disasters.

Regulatory changes or decisions by the relevant authorities.

7. Contact

For any questions about shipping or delivery, you can contact us at:

Bennet & Co.

Email: info@bennetcotoronto.com

Support hours: Monday to Friday, 9:00 AM to 5:00 PM (ET, Eastern Time)