Returns and Refunds Policy
Return and Refund Policy
Bennet & Co.
At Bennet & Co., we want to ensure every customer is completely satisfied. However, if you wish to return an item, please read our return policy carefully below.
1. Return Requirements
To be eligible for a return, the following conditions must be met:
The item must have been delivered before a return request can be submitted.
The return request must be sent within 14 days of the delivery date.
Items must be unused, unworn, unwashed, undamaged and returned in their original condition, complete with all tags and labels.
Items may only be tried on to check the fit. They may not be worn beyond that purpose.
Ordering multiple sizes with the intention of returning part of the order is not permitted.
Bennet & Co. reserves the right to refuse any return that does not meet the conditions above.
2. Return Procedure
To request a return:
Contact us within 14 days of delivery at:
Once your request has been approved, you will receive return instructions and the address of our logistics partner to which the package should be shipped.
The customer is fully responsible for all shipping costs related to the return, including:
Shipping costs
Any customs duties
Handling fees
We strongly recommend using a tracked shipping method (Track & Trace). Bennet & Co. is not responsible for lost returns where no proof of delivery is available.
Returns shipped without prior authorization will not be accepted.
3. Refunds
Once the returned item has been received and inspected:
If the return is approved, the refund will be processed within 14 business days.
The refund will be issued using the same payment method used for the purchase.
Original shipping costs are non-refundable.
If the returned item does not meet the conditions of this policy, the return may be refused or a partial refund may be issued, at our discretion.
4. Responsibility and Shipping Address
Bennet & Co. is not responsible for packages shown as delivered according to the carrier's tracking information.
The customer is responsible for entering the correct shipping address at the time of the order.
Any address errors must be reported within 24 hours of placing the order. After this period, we cannot guarantee that the address can be changed.
If an incorrect address is provided and the package is lost or returned to sender, additional shipping costs may apply.
5. Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, please contact us within 48 hours of delivery, including clear photos of the issue.
We will review the situation and offer you the most appropriate solution as quickly as possible.
6. Contact
For any questions about returns or refunds, you can contact us at:
Bennet & Co.
Email: info@bennetcotoronto.com
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (ET, Eastern Time)